Where to Get Product Support

More than often, our team gets questions and issue reports related to product features and functionalities as opposed to API or programming. Unfortunately, our team (ADN/APS team) is specialized in API. For non-API questions, it is better to contact the product support team. They have more experience than us when it comes to helping product features and issues. Here are links to contact product support team.

Contact Support – General
https://www.autodesk.com/support/contact-support
Please choose a right category and a product, providing the description of issues clearly. It will help avoid/reduce the delay hearing back from expert technicians in the specific areas.

Autodesk Replication Tools for Docs (ART)
Product page | Product help |
ART Access Request (you need to sign up to access)

Autodesk Validation Tool for Docs (VDT)
Product page | Product help |
For support, please contact above “Contact Support”

Missing “BIM 360 Docs” option in “Add Custom Integration” dialog

July 28, 2023 Update: Issue ACSAPI-319 has been closed. If you still encounter the issue with an account created after July 19, 2023, please report to the contact described below.

Q. I’m trying to activate API access to my BIM 360/ACC account for my client id. According to the instruction (e.g., this page), we are supposedly seeing two options in the “Add Custom Integration” dialog box (i.e., Account Admin >> Settings >> Custom Integration):

• “BIM 360 Account Administration” and
• “BIM 360 Docs” or “Document Management”

When I tried, however, I do not see the second option to activate Docs or Document Management.

SSO (Single Sign On) Not Supported by Glue API

Q. We are having a problem using BIM 360 Glue API. Our company has deployed SSO (Single Sign On) with Autodesk login. We cannot login to Glue through API. We get an error when trying to call a login endpoint: “ERROR;400;A system error was encountered. If the situation continues, please contact Autodesk technical support.”

A. BIM 360 Glue API unfortunately does not support SSO. Glue is built with older technology, and its API was not designed and implemented to use SSO. SSO is currently not officially supported by the Glue product team.

2-Legged or 3-Legged?

If you are starting with Forge and BIM 360 APIs, one of the first learning point may be about authentication. In this post, I’m going to discuss another frequently asked question: what endpoints work with what authentication method?

Autodesk Build and Other Autodesk Construction Cloud Unified Products Launch

On February 9th, Autodesk announced the availability of Autodesk Build. Autodesk Build is a successor of BIM 360 Build. New Autodesk Build brings together the best of BIM 360 and PlanGrid into a single application for project and field management. Along with Autodesk Build, Autodesk Docs, Autodesk BIM Collaborate and Autodesk BIM Collaborate Pro are also launched. Autodesk Take Off, which is the official name for the product announced as Quantify at AU last year, was launched in March.

If you are already a BIM 360 user, you may have noticed that its user interface (UI) has changed; It is also a part of the efforts to bring our existing construction tools to the next stage as unifying products.

Autodesk Construction Cloud Unified Products: Does it Affect My Application?

During AU 2020 last month, Autodesk announced four new products for AEC:
Autodesk Build, Autodesk BIM Collaborate, Autodesk Quantify and Autodesk Docs.

As a Forge Developer, you may be wondering what this means to your application. “Does my existing integration with BIM 360 continue to function?” “What do we need to integrate with new products offerings?” The detail of product features and their APIs are still to come. In a nutshell, new products offerings are unification of existing products’ features. Many parts remain unchanged while if you are not familiar with a certain product, features coming from it may look new to you.

In this post, we will take the first look at what is expected to happen with upcoming new products offerings from Forge/BIM 360 API perspective.

Rate Limiting

Update June 16th, 2025: We have a new blog post on APS blog “Rate Limiting” . Please refer to it for future updates.

Update March 14, 2021: If you would like to increase the rate limit for your application, please fill this form, “Rate Limit change request form“, and log a ticket though ADN (Autodesk Developer Network) member API support.

Update June 19, 2020: Rate Limits information is added to the developer portal now.  For example, here is the link to the Data Management Rate Limits page. Rate limits in other APS API should be added eventually.

Rate limiting is used to control amount of traffic sent or received by a network. For example, if you are using a certain API which is configured to allow 1000 requests per minute, your call will fail after hitting the limit, typically resulting 429 return code. This is a commonly used practice for a better flow of data and to increase security by mitigating attacks such as DoS.

APS API has rate limiting as well. When you are writing a code for scalable solution, you will need to take it into consideration; i.e., When you hit a limit, you will need to wait till  given period has lapsed and retry.  429 response will contain “Retry-After” http header, which indicates the number of seconds after which the client can call again.  Below is an example of response when hitting a limit: 

BIM 360/ACC API Known Issues and Wishes

Last updated: 11/26/2025

I receive inquiries about BIM 360 and API all the time. There are certain topics which pops up quite regularly. I have been thinking to have a page about them so that people can see what is known and what is potentially needed to report or raise as a wish. So here is it, below is the list of issues and wishes we are aware of. This is not meant to be an exhaustive list. I plan to add more here as we encounter new items. Of course, I will mark as resolved when a certain item is resolved.

fieldapi/checklists/v1/:id Change in “source” Field in Response

If you have been using Field API’s endpoint: GET /fieldapi/checklists/v1/:id, you may be aware that it did not return “source” information; “source” field in response has been simply “{}”. This was because “source” was added after the API was written, there was an enhancement wish logged against it (CS-34452). The good news is that this has been implemented recently (June 3, 2019 to be exact). Now you can get this field value (y).

Forma Project Home: Card Library and Partner Apps

5/13/2026 Update: renamed to Forma.

1/4/2023 Update: you can use the same process to request to add your company’s app to the card library in Autodesk Construction Cloud (ACC) unified products.   

ACC/BIM 360 Project Home has a feature that allows you to customize its dashboard. The user can choose a “card” from a card library and add a pane within the main web page of Project Home, which represents the entrance to your app much like iframe does in HTML.